Shop with Confidence at Poppai Superfoods

At Poppai Superfoods, customer satisfaction is at the heart of what we do. While we strive to ensure every order is perfect, we understand that issues can occasionally arise. Please review our return and refund policy carefully before making a purchase.

Items Not Eligible for Return:

Due to the perishable and consumable nature of our products, we are unable to accept returns on:

• Perishable Goods: All food and snack items are non-returnable once shipped.
  
• Opened or Used Products: Any item that has been unsealed or used is ineligible for return.
  
• Personalized or Custom Orders: Items made to order or customized specifically for you cannot be returned.
  
• Final Sale Items: Products marked “Final Sale” or “Non-Returnable” at checkout are not eligible for returns or refunds.
  

Damaged or Incorrect Items:

If your order arrives damaged or you receive the wrong product, we're here to help. Please notify us within 48 hours of delivery and provide clear photographs of the item(s) and packaging.

Depending on the issue, we’ll offer one of the following resolutions:

• A free replacement of the same product
• A full refund if replacement is not possible or preferred
  

How to Reach Us :

For return requests or questions about your order, please contact our support team:

• Email: sales@poppaisuperfoods.com
• Contact Form: Visit our Contact Us page to submit an inquiry directly through the website